Legal
Privacy policy.
At Vantix Events, we respect your privacy and are committed to protecting the personal information you provide when using our website and ticket resale services.
1. Information we collect
When you contact us, submit a ticket for resale, or otherwise use our website, we may collect information that you choose to provide.
This may include:
- Your name
- Email address
- Phone number
- Event and ticket information
- Messages or enquiries you send to us
- Documents or files you choose to upload
2. How we use your information
We may use the information you provide to respond to enquiries, review ticket resale submissions, communicate with you, provide support, and operate and improve our services.
We may also use information where necessary to prevent fraud, protect the security of our website, and comply with applicable legal obligations.
3. Ticket information
If you submit a ticket for resale, we may need to review information about the ticket and event to determine whether the submission can be considered.
You are responsible for ensuring that the information you provide is accurate and that you are authorised to provide any information relating to the ticket.
4. How we protect information
We take reasonable measures to protect the personal information submitted through our website against unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
5. Sharing of information
We do not intend to sell your personal information.
Information may be shared with service providers or other parties where reasonably necessary to operate our website, process a request, provide services, prevent fraud, or comply with applicable law.
6. Third-party services
Our website may use third-party services for functions such as hosting, communications, analytics, payment processing, file storage, or other technical services.
These third parties may process information according to their own privacy policies and applicable contractual or legal requirements.
7. Cookies and technical information
Our website may use cookies or similar technologies where necessary for website functionality, security, analytics, or improving the user experience.
Technical information such as browser type, device information, IP address, and general website usage information may also be collected automatically when you use the website.
8. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide our services, maintain appropriate business records, resolve disputes, prevent fraud, or comply with legal obligations.
9. Your choices
You may contact us if you would like to ask about the personal information we hold about you or request that inaccurate information be corrected, subject to applicable law.
Depending on applicable law, you may also have additional rights relating to your personal information.
10. Children's privacy
Our website is not intended to knowingly collect personal information from children without appropriate permission or authorisation.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable legal requirements.
Any updated version will be published on this page with a revised update date.
12. Contact us
If you have questions about this Privacy Policy or how your information is handled, please contact Vantix Events.
Email: hello@vantixevents.com
Last updated: August 26, 2026