Refund policy.

At Vantix Events, we aim to keep the ticket resale process clear and straightforward. This Refund Policy explains how refunds may apply to transactions and services provided through our website.

1. General refund policy

Refund eligibility depends on the nature of the transaction, the event, the ticket, and the applicable terms communicated at the time of the transaction.

Submitting a ticket for resale does not itself create a right to a refund or payment. A submission may be reviewed, accepted, rejected, or remain unsold depending on the applicable conditions.

2. Ticket resale submissions

If you submit a ticket for resale, the submission may be reviewed by Vantix Events before any resale process takes place.

If your ticket is not eligible for resale, is rejected, or does not receive a buyer, no refund or resale payment is guaranteed solely because the ticket was submitted.

3. Successful ticket resale

Where a ticket is successfully resold, any applicable payment to the seller will be processed according to the terms communicated for that transaction.

Applicable service charges, commissions, processing fees, or other deductions may apply where they have been communicated before the transaction is completed.

4. Event cancellation or postponement

Events may be cancelled, postponed, rescheduled, relocated, or otherwise changed by organisers, venues, promoters, or ticket issuers.

In such circumstances, refund or replacement options may be determined by the event organiser, venue, promoter, ticket issuer, or other applicable third-party terms.

Vantix Events cannot guarantee a refund where the applicable refund decision is controlled by an event organiser, venue, promoter, or ticket issuer.

5. Invalid or fraudulent tickets

Tickets that are counterfeit, duplicated, cancelled, altered, stolen, or otherwise invalid may be rejected from the resale process.

Where a transaction is affected by inaccurate, misleading, or fraudulent information supplied by a user, Vantix Events may withhold or reject the applicable transaction or payment, subject to applicable law.

6. Service fees and charges

Certain transactions may involve service charges, commissions, processing fees, or other applicable charges.

Where applicable, these charges will be communicated before the relevant transaction is completed.

Unless otherwise stated or required by applicable law, service or processing charges may not be refundable once the relevant service or transaction has been completed.

7. Duplicate or accidental transactions

If you believe that you have completed a transaction more than once or made an accidental payment, please contact us as soon as possible with the relevant transaction details.

We will review the request and determine whether a refund or correction is appropriate based on the circumstances and applicable transaction terms.

8. Refund request

To request a refund or ask about a transaction, please contact Vantix Events with the details of your transaction.

Please include your name, email address, event name, ticket or transaction details, and a clear explanation of your refund request.

Providing complete and accurate information helps us review your request more efficiently.

9. Refund processing

If a refund is approved, the refund will generally be processed using the original payment method where reasonably possible.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution involved.

10. Non-refundable situations

Refunds may not be available where:

• A ticket was submitted for resale but was not successfully sold.
• A user changes their mind after a completed transaction where no cancellation right applies.
• A ticket is rejected because it does not meet applicable eligibility requirements.
• A loss results from inaccurate or incomplete information supplied by the user.
• Applicable event, organiser, venue, promoter, or ticket issuer terms do not provide for a refund.

11. Third-party policies

Some tickets and transactions may be subject to policies established by event organisers, venues, promoters, ticket issuers, payment providers, or other third parties.

Where such third-party terms apply, those terms may affect refund, cancellation, replacement, or payment eligibility.

12. Contact us

If you have a question about a refund, cancellation, payment, or ticket transaction, please contact Vantix Events.

Email: hello@vantixevents.com

Last updated: August 26, 2026